Cabinet Replacement Policy
(Before submitting a claim, please read the information below.)
No Charge Replacement Policy
There is no charge if the replacement product is an exact item that:
Was damaged during shipping
Falls under the Cabinets Den warranty
Does not meet Cabinets Den standard for quality manufacturing
Cabinets Den will be responsible for all shipping costs in the event of a No Charge Replacement order.
Replacement Order Procedures
Please contact Cabinets Den Customer Service to process all after-sale orders.
Telephone: (480) 932-6457
Email: Info@cabinetsden.com
Service hours: Monday - Friday, 10am - 6pm Mountain Standard Time
All Replacement orders must be authorized by Customer Service
Photographs may be required to process the return
Shortage on Delivery
The Delivery Agent AND the customer are responsible for checking delivery and noting any shortages. If an order is found to be incomplete, the customer will go to Cabinets Den Customer Service and order the required replacement. The Delivery Agent will note the shortage but will not place a re-order. A no-charge replacement order will be processed by Customer Service and will be shipped on the next available truck in the customer’s area.
Freight Damage
Customer is responsible to check the order upon receipt to determine if any delivery damage has occurred. In the event of damage, the customer will place a replacement order with Cabinets Den Customer Service – the delivery agent will make note of damage but will not place the order. (If damage is not noted at the time of delivery, please see Concealed Damage section.) NOTE: Any pictures that can accompany the order will help expedite the replacement order. Customer Service will determine if the item will be returned to Cabinets Den or field destroyed based on information gathered. CabinetsDen.com does not take responsibility for received and installed product as it relates to freight damage. Any freight damage to unassembled RTA cabinets must be reported prior to assembly.
Concealed Damage
Concealed damage is any damage noted after clean delivery has been accepted without any notification of damage. Concealed damage is defined as damage found after cabinetry has been unpacked, and the delivery agent has departed. The customer will report damage to Cabinets Den Customer Service for product replacement. The customer has 30 days, from the date of delivery, to report concealed damage and receive no-charge replacements. We strongly recommend that the customer inspect the product as soon as possible after delivery, and at least 10 days prior to installation. Any concealed damage to unassembled RTA cabinets must be reported before assembly. Cabinets Den does not take responsibility for received and installed product as it relates to concealed damage.
Defective Product (No Charge Replacement)
The customer is responsible for checking the order to determine if there is any defective product. The customer will report defects to Cabinets Den Customer Service for product replacement. The customer has 30 days, from the date of delivery, to report defective products. Cabinets Den may request pictures in lieu of inspection to help expedite the replacement order process.
Defective Product Replacement
Cabinets Den reserves the right to determine the most cost-effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door – not the entire cabinet or minor touch-up to the cabinetry. Final adjustments of the doors, hinges, and drawers are common and are not considered as defective.
Climate Considerations
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling, and drier air will cause slight shrinkage. These changes are not considered defective. Cabinets Den wood components are dried, stored, and assembled in a controlled environment to minimize dimensional changes after the product leaves our factory. This means the moisture content in our product is controlled to work optimally in most US locations. If you install (or store product for an extended time period) in an extremely humid area of the country, or in a building without air-conditioning, you can expect cabinet components to change dimensionally. This change is generally more in width than height. We design our product to accommodate some of this dimensional change, and we use state-of-the-art hinges with significant adjustability. The components of mitered doors also change dimensionally, but the full effect is mitigated by the floating center panel design. If you would like to know more about the dimensional changes in wood, please contact Cabinets Den Customer Service.
Warped Doors
There are three reasons why cabinet doors may warp or appear warped:
Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home (and reconstruction) goes through a complete heating and cooling season. Cabinets Den requires that doors go through a complete heating and cooling season before replacements are considered. NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.
Improperly installed cabinets can cause doors to appear warped. Cabinets Den requires that doors be tested for warp before replacements are considered.
Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. CabinetsDen.com requires the doors be tested for warp before replacements are considered.
The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.
Door Height: Warped is indicated when:
12″ or less gap is greater than 1/16″
13″ to 24″ gap is greater than 1/8″
25″ to 41″ gap is greater than 3/16″
Cabinet Wood Species and Finish
Wood is a product of nature. How wood looks and feels is affected by climate, soil nutrients, growing season, season of harvest, and age at harvest. Wood contains natural imperfections that are part of its appeal and character. Every piece of wood—even within the same tree—is slightly different in color, texture, and grain from every other piece. All wood species and finishes should avoid long-term exposure to moisture. Cabinet finishes also have variations because they are applied to wood products that are not perfectly consistent.